Chillimoon Design is confident that you will be “over the moon”: with our products.
However if you have received the wrong product (i.e. wrong product, size or colour) please be sure to send an email within 7 days of receiving your product to firstname.lastname@example.org with your name, invoice number and order issue. After confirmation of the issue, you may return the product for a full refund. Please be sure that the item you are returning has not been used or tampered with. This will ensure proper and timely refund to your account.
Chillimoon Design cannot be held responsible for misapplication or damages caused during installation. If you are not comfortable installing, please contact us for instructions or to give you a quote to install it for you.
Chillimoon Design offers customisable and non-customisable designs. Due to the highly customisable nature of these Chillimoon Design products, we do not accept returns or issue refunds for products that were successfully shipped to you in the correct product style, colour and size specifications. These sales are final and may not be returned or exchanged.
Upon receipt of your email explaining the nature of your issue, we will review your order and respond with return instructions and send you a return shipment label if necessary. Please advise whether you would like the correct order, or a refund. We can either send you the correct order at no additional cost or process your refund after receiving the incorrect Chillimoon Design in its original packaging and properly sealed.
Chillimoon Design reserves the right to decline refund if the wall decal product is not in perfect condition. If we receive the product damaged, you will receive an email from us explaining the reason of declined return, and the product will be returned to you. Chillimoon Design offers no shipping and handling credit on returned merchandise unless you have received the incorrect product. We’ll notify you via e-mail of your refund once we’ve received and processed the returned item. You should expect to receive your refund within four weeks of Chillimoon Design receiving your return, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, processing time of your return once we receive it (3 to 5 business days)
Send your approved return to:
PO Box 2155